Thank you for ordering from The WKU Store. Our proceeds are returned to the Division
of Campus Services as we are owned and operated by Western Kentucky University.
Textbook Returns Policy for Online Store Purchases
If you are not satisfied we'll do our best to make it right. Here is what you need
to do:
- Obtain a Return Authorization by calling 800-444-5155 and speaking with the textbook
manager, Forrest Halford. (He will inform you of the details of the refund.) Do not
send packages without a Return Authorization.
- Ship the textbook(s) to
The WKU Store
Attn : Textbook Returns
1906 College Heights Blvd. #11042
Bowling Green, Kentucky 42101-1042
Apparel / Insignia Returns Policy for Online Store Purchases
Clothing may be returned with receipt within thirty (30) business days for a full
refund. Item(s) must be in original condition with price tags attached. If you are
not satisfied we'll do our best to make it right. Here are the options available:
Exchanges: Contact us at 800-444-5155 or 270-745-3216 to ensure availability of replacement
item(s). If there is an error on our part, we will replace your order with the corrected
item(s) and send you a call tag for return shipping of incorrect item(s). If you request
an exchange, you will be responsible for return shipping.
Returns (Refunds): Please note on your packing slip receipt the reason for your return.
If the return is a result of an error on our part, we will refund the return shipping
and credit you upon receipt of the item(s).
Ship the item(s) to:
The WKU Store
Attn : Apparel Returns
1906 College Heights Blvd. #11042
Bowling Green, Kentucky 42101-1042
Refund Policy (Concerning All Refunds)
- A valid receipt is required for all refunds. No receipt, no refund.
- All refunds will be administered the same as the original form of payment.
- IE: VISA charges will be credited back to the original VISA card.
- Payments made by check will be refunded as cash after five (5) business days.
- For University Bill payment deadlines visit:
- Office of the Bursar then click on: "Fee Payment Due Dates".
Textbook Refund Policy
- No refunds during finals week. No refunds during the last two weeks of Spring and
Fall semesters.
- FULL REFUND: Course materials (Textbooks, workbooks and CD sets) must be returned
with receipt by the 7th business day for a full refund. After 7 business days, refunds
on books for dropped classes must be returned with receipt within 2 days of dropping
class, with a drop list from TopNet.
- PARTIAL REFUND: Within 7 business days of purchase, textbooks MAY be refunded as follows:
If a new book has any marks, names, highlighting, or any other damage, it MAY be refunded
with receipt at the used book price, depending on condition.
- During the above-mentioned refund period, shrinkwrapped books and CD sets must be
returned in their original, unopened condition with receipt, for a full refund. If
it has been opened, it will be refunded at used book price.
- RECEIPT REQUIRED FOR ALL REFUNDS.
- Textbook BuyBack is during regular store hours during finals week.
- No refunds during finals week.
General Merchandise Refund Policy
- Trade Books and Study Aids - There are no refunds on trade books, magazines, periodicals,
study aids, bar charts, dictionaries or any other study aids or references guides.
- Clothing - Clothing may be returned with receipt within thirty (30) business days
for a full refund. Item must be in original condition with price tags attached. All
clearance sales final: No exchanges or refunds.
- Supplies - Supplies may be returned with receipt within seven (7) business days for
a full refund. Items must be in original, unopened package.
- Software & Electronics - Unopened computer software, electronics: including calculators,
ethernet cards and printer cartridges may be returned with receipt within seven (7)
days for a full refund. There will be NO refunds on opened software, electronics,
calculators, ethernet cards or printer cartridges. Defective merchandise must be returned
to the manufacturer.
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