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The WKU Store - Return / Refund Policy


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800-444-5155
bookstore@wku.edu



 

Thank you for ordering from The WKU Store. We are owned and operated by Western Kentucky University, and we return all of our proceeds to the Division of Campus Services.

Course Material (Textbook) Returns Policy for Online Store Purchases
If you are not satisfied we will do our best to make it right. Here is what we ask you to do:

1. Call (800) 444-5155 [If you are local, you may call (270) 745-6460.] to obtain authorization to return.
    Do not return packages without authorization.

2. See COURSE MATERIAL REFUND policy below for return timeframes and standards.

3. Ship the textbook(s) to:
    The WKU Store
    Attn: Course Material Returns
    1906 College Heights Blvd. #11042
    Bowling Green, Kentucky 42101-1042

4. You may come into any The WKU Store location during regular business hours to obtain authorization and return your course materials.


Apparel / Insignia Returns Policy for Online Store Purchases
Clothing may be returned with receipt within thirty (30) business days for a full refund. Item(s) must be in original condition with price tags attached. If you are not satisfied, we'll do our best to make it right. Here are the options available:

• Exchanges: Contact us at 800-444-5155 or 270-745-2286 to ensure availability of replacement item(s). If there is an error on our part, we
  will replace your order with the corrected item(s) and send you a call tag for return shipping of incorrect item(s). If you request an
  exchange, you will be responsible for return shipping.

• Returns (Refunds): Please note on your packing slip receipt the reason for your return. If the return is a result of an error on our part, we
  will refund the return shipping and credit you upon receipt of the item(s).

Ship the item(s) to: 
The WKU Store
Attn: Apparel Returns
1906 College Heights Blvd. #11042
Bowling Green, Kentucky 42101-1042


Refund Policy (Concerning All Refunds) 

  • A valid receipt is required for all refunds. No receipt, no refund.
  • All refunds will be administered the same as the original form of payment. For example, VISA charges will be credited back to the original VISA card.
  • Payments made by check will be refunded as cash after five (5) business days.
  • For University Bill payment deadlines visit: Office of the Bursar then click on: "Fee Payment Due Dates".
  • All refunds are subject to the discretion of The WKU Store staff.


Course Materials Refund Policy

In addition to The WKU Store general refund guidelines, course materials follow these guidelines:

  • Course materials must be in original condition for a full refund. We may choose to offer a partial refund for course materials not in original condition.
  • You may return your course material(s) within the first two weeks of the start of the same Fall or Spring semester. You may return your course material(s) within the first week of the start of the same Winter and Summer semester.
  • You may return your course material(s) for a course within two days of dropping said course with proof of dropping/withdrawal.
  • You may return your course material(s) within seven business days of purchase.
  • No refunds during the last two weeks of semesters.
  • If these guidelines exclude your course material(s) from being refunded, we buy back all year long.


General Merchandise Refund Policy

  • Trade Books and Study Aids - There are no refunds on trade books, magazines, periodicals, study aids, bar charts, dictionaries or any other study aids or references guides.
  • Clothing - Clothing may be returned with receipt within thirty (30) business days for a full refund. Item must be in original condition with price tags attached. All clearance sales final: No exchanges or refunds.
  • Supplies - Supplies may be returned with receipt within seven (7) business days for a full refund. Items must be in original, unopened package.
  • Computers and Technology - The original receipt is required for all returns and exchanges for computers, electronic products and accessories at the WKU store; a valid photo ID is also required.

Unopened computers and electronic products: including computers, computer accessories, calculators, and headphones, may be returned with receipt within seven (7) days for a full refund. There will be NO refunds on opened computers, electronics products and accessories, calculators or headphones. Defective merchandise must be returned to the manufacturer.

Applecare Pro extended warranties for Apple products is available at the WKU store.

The WKU store reserves the right to deny any return or exchange

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 1/13/15