WKU Vending Services has over 100 vending machines throughout
our campus. We process over a million transactions a year and as
a result, machines do malfunction. If you should happen to need a
refund, below are the steps you need to take to recoup your loss.
Refunds for malfunctions in can be obtained at the following locations.
1.) Cashier Office in Potter Hall
2.) Post Office in Downing Student Union
3.) Dean's Office in College High Hall
4.) Dean's Office in TPH.
Refund requests for vending can be filled out via our online refund
request form. Once the form is filled out, print it and take it to the
nearest refund center.
All issues involving the Big Red Card must be handled at the ID Center
located on the 2nd floor in the Downing Student Union.
The following information is needed when submitting an online refund
Cash or Big Red
Machine Number and Location
Type of problem
*Took Money but no product
*Big Red Card deducted but no product
*Product stuck in machine
If you have any problems or notice a machine out of order please
contact us immediately at (270) 745-8757 or via email at