Frequently Asked Questions
The Learning Center is located in Downing Student Union (DSU), Rooms 1082 and 2141. Both locations have a quiet study space. A small computer lab is located in DSU 2141. All tutoring appointments are located in DSU 1082. Study hours for campus organizations can be logged in both locations.
No. All TLC services are free.
You can schedule a tutoring appointment by calling (270) 745-5065 or by logging into TutorTrac and following these instructions:
1. Log-in to TutorTrac with your NetID and NetID password
2. click on Search Availability
3. select Center (The Learning Center DSU 2141)
4. select the Section (Course) you need assistance in
5. click SEARCH
6. click on the day and time that work for your tutoring appointment
7. select the time you would like your tutoring appointment to start from the drop-box*
8.click Save Appointment
*Appointments shorter than 1 hour are not recommended. Appointments scheduled for longer than 1 hour are not allowed. The second hour of the appointment will be canceled.
Searching by subject ensures that the tutor you are seeing has had the course you have selected. If you do not search by subject your tutoring appointment will be canceled.
If you cannot find a tutor for a course listed in TutorTrac, change the date range - our tutors get booked early and may be unavailable during the date range you have selected.
If the course you are looking for is not listed in TutorTrac we do not currently have a tutor for that course. Please email firstname.lastname@example.org to request that course be added.
Appointments are scheduled for a maximum of one hour. Students may take less time than this and are not required to stay the whole time if they do not feel it is necessary.
Please be prepared with the course book, assignment, paper, pencil/pen, and calculator if necessary.
Students can expect the tutor to be prepared for your appointment and be knowledgeable in the subject area. Tutors are provided to help you learn the material and to prepare you to become independent. Students should not expect the tutor to do the work for them.
Possibly, if a tutor is available; however, to ensure there is a tutor available for the course you need you should make an appointment.
Appointments can be cancelled in TutorTrac. When you first log in, you should see your upcoming appointments in the middle of the page. Click on the black X to cancel your appointment. You can also call (270) 745-5065 to cancel.
Appointments cannot be cancelled within 5 hours from the scheduled start of the appointment--should you need to cancel within 5 hours, it will count as a missed appointment.