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Working Remotely


WKU Information Technology Services is committed to supporting flexible learning, teaching, and working arrangements through the use of technology. Some full time non-faculty staff members may come to a mutual agreement with their supervisor for an alternative working arrangement. See WKU Policies 4.2501 - Alternative Working Arrangements for details.

Working remotely (also called telecommuting, working from home, or flexible workplace) requires the use of a computer and/or phone to collaborate with students, faculty, and staff at WKU. Following the guides and information available, Hilltoppers can work and learn from remote locations.

 

 


 

Stay Prepared

Follow these guidelines to keep your devices and files ready to work from home.

Before starting any work from home, ensure that your computer is updated and secure. Please be sure that your computer has current antivirus software and Windows/Apple updates are being applied regularly.

If you need to access Banner or other resources that are not typically available from off-campus, please contact the ITS Service Desk to get VPN access.

If you need Microsoft Office installed on a personal computer, follow these steps.

If you need to access any files remotely, save them to the University Share (S drive) so you can access them via WKU MyStuff from home.

WKU Faculty members should follow use remote teaching and learning tools to continue coursework.

If you have any in-person meetings scheduled, switch to a Zoom Video Conference instead. Screen sharing and voice options are also available through Zoom.

Instant messaging and more collaboration tools are available to Faculty, Staff, and Student Workers through Cisco Jabber.

Investigate your internet capabilities by following these steps.

Not sure if you are on the Virtual Private Network? Use the VPN Check to find out.

Moving from an office environment to working remotely can create security risks. Follow our security recommendations to help protect your data and devices.

 

 


 

 

 

Wi-Fi Enabled Parking Lots

Parking lot hotspots allow members of the community to connect to the Internet from the comfort and safety of a vehicle. Users are advised to stay inside vehicles and keep a safe distance from others.

 

 

 

Discounts & Purchasing / Software Center

Accessing MathWorks MATLAB Software

Instructions for downloading and installing MATLAB or using MATLAB Online.

Software for Working Remotely

Information about software for students, faculty, and staff to be able to work remotely during COVID-19 outbreaks.


Email & Calendars / TopperMail

Using OneDrive to Share Files

Instructions for uploading a file within Microsoft OneDrive and sharing it with other users.


ITS Services & Resources / Audiovisual & Conferencing Services / Zoom

Adding Alternative Hosts to a Zoom Meeting

Instructions for adding an Alternative Host to Zoom meetings.

Adding Co-Hosts to a Zoom Meeting

Instructions for adding a Co-Host to a Zoom meeting.

Addressing Unwanted Participants During a Zoom Meeting

Information about addressing unwanted participants / behavior in a Zoom meeting.

Allow Permissions for Zoom Desktop Client for Mac

Information about permissions for Zoom Desktop Client for Macs on 10.14 Mojave and 10.15 Catalina

Allowing Participants to Record a Zoom Meeting

Instructions for allowing participants to record a Zoom meeting.

Cannot See Built-In Webcam in a Zoom Meeting on MacOS

Information for troubleshooting no video in Zoom when using the computer's built-in webcam

Cannot See Built-In Webcam in a Zoom Meeting on Windows

Information about not seeing built-in webcam in the Camera options in a Zoom Meeting on Windows

Changing Between Speaker and Gallery View in Zoom

Instructions for changing views in Zoom.

Changing How Many People Can Share Content at a Time in a Zoom Meeting

Instructions for changing how many people can share content at a time in a Zoom meeting.

Changing Who Can Share Content in a Zoom Meeting

Instructions for changing who can share content in a Zoom meeting.

Creating a Poll During a Zoom Meeting

Instructions for creating a poll during a Zoom meeting.

Creating a Poll For a Scheduled Zoom Meeting

Instructions for creating a poll for a scheduled Zoom meeting.

Creating a Recurring Audio Conference in Zoom

Instructions on creating a recurring audio conference in Zoom.

Disabling All Zoom Participants From Renaming Themselves in Future Meetings

Instructions for disabling the ability for participants to rename themselves in future Zoom meetings.

Disabling Chat During a Zoom Meeting

Instructions for disabling chat during a Zoom meeting.

Disabling Chat For All Zoom Meetings

Instructions for disabling chat for all Zoom meetings for which you are the host.

Disabling Individual Participant Video in a Zoom Meeting

Instructions for disabling individual participant's videos in a Zoom meeting.

Disabling a Participant's Content Share During a Zoom Meeting

Instructions for disabling a participant's content share during a Zoom meeting.

Downloading Zoom

Instructions for downloading Zoom on desktop or mobile.

Edit Permissions for Zoom Desktop Client for MacOS

Instructions on how to edit permissions for Zoom if the client clicked "Don't Allow" when prompted to give microphone or camera access by the Zoom Desktop Client.

Editing Permissions for Zoom Desktop Client for Windows

Instructions to edit permissions for Zoom Desktop Client for Windows if Zoom cannot see the built-in webcam and there are no other programs using the webcam concurrently with Zoom.

Editing Zoom Cloud Recording Playback Range

Instructions to change the playback range of a Zoom cloud recording.

Enable Zoom Waiting Room For Existing Meetings

Instructions for enabling a Waiting Room for existing Zoom meetings.

Enabling Sharing For All Participants in a Zoom Meeting

Instructions for re-enabling participant sharing in a zoom meeting.

Enabling Waiting Room During a Zoom Meeting

Instructions for enabling a Waiting Room in Zoom during a meeting.

Enabling Zoom Waiting Room For All Meetings

Instructions for enabling a Zoom Waiting Room for all meetings.

Enabling the Virtual Background Feature For Your Own Use

Instructions for enabling the Virtual Background feature for your own use (non-admin, not for enabling for groups or all users).

Enablng Zoom Waiting Room When Scheduling an Individual Meeting

Instructions for enabling a Zoom Waiting Room when scheduling an individual meeting.

Ending a Zoom Meeting

Instructions for ending a Zoom meeting.

Finding the Location of Saved Zoom Recordings

Instructions for finding saved Zoom recordings on your computer.

How to Mute Your Mic in Zoom

Instructions on how to mute your microphone in a Zoom meeting.

How to Schedule a Zoom Meeting to be Recorded

Instructions for scheduling a Zoom meeting to be recorded.

How to Select Your Webcam in a Zoom Meeting

Instructions for Selecting your webcam in a Zoom meeting.

How to Start a Zoom Instant Meeting Using Personal Meeting ID

Instructions for starting a Zoom Instant Meeting using your Personal Meeting ID.

Installing and Using the Zoom Add-In for Outlook Web Application

Instructions for installing and using the Zoom add-in for Office 365.

Joining a Zoom Meeting

Instructions for joining a Zoom meeting with either a Meeting ID or a hyperlink from the Host.

Launching a Poll During a Zoom Meeting

Instructions for launching a poll during a zoom meeting.

Locking a Zoom Meeting

Instructions for locking a Zoom meeting to prevent others from joining.

Logging Into a WKU-Licensed Zoom Account

Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.

Muting Video in a Zoom Meeting

Instructions on how to mute/hide your camera output in a Zoom meeting.

Muting/Unmuting All Participants in a Zoom Meeting

Instructions on how to mute/unmute all participants in a Zoom meeting.

NetID Showing Up as Name in Zoom Meeting

Information for NetIDs showing up as names in Zoom meetings.

No Audio Input to Microphone in Zoom

Instructions on what to do if you cannot hear a built-in mic in a Zoom meeting when the mic is not muted.

Options When Scheduling a Zoom Meeting

Information on detailed explanations for the options available when scheduling a Zoom meeting.

Preventing Zoom Participants From Renaming Themselves In a Zoom Meeting

Instructions for preventing Zoom participants from renaming themselves in a Zoom meeting.

Removing Participants From a Zoom Meeting

Instructions for removing a participant from a Zoom meeting.

Renaming Your Participant Name in a Zoom Meeting

Instructions for renaming your participant name in a Zoom meeting.

Requiring WKU-User Authentication When Scheduling a Zoom Meeting

Instructions for preventing non-WKU users from accessing a Zoom meeting by requiring authentication.

Retrieving Zoom Poll Results

Instructions for retrieving Zoom poll results.

Retrieving a List of Zoom Meeting Participants

Instructions for retrieving a list of Zoom meeting participants.

Scheduling a Recurring Zoom Meeting with Google Calendar

instruction for scheduling a recurring Zoom meeting with Google Calendar

Scheduling a Zoom Meeting

How to schedule a Zoom meeting using the Zoom Desktop Client.

Scheduling a Zoom or Telephone Audio Conference

Instructions on how to schedule an audio-only telephone conference using the Zoom desktop client.

Selecting a Microphone in Zoom

Instructions for selecting your microphone in a Zoom meeting.

Sharing Content in Zoom

Instructions for sharing content in Zoom.

Sharing Whiteboard in Zoom

Instructions for sharing a whiteboard in a Zoom meeting.

Sharing Zoom Meeting Link

Instructions for sharing a Zoom meeting link to invite attendees.

Test Audio During a Zoom Meeting

Instructions on how to test your audio settings, such as input or output, during an ongoing Zoom meeting.

Test Computer Audio Before Your Zoom Meeting

Instructions on how to test computer audio when the Test Computer Audio prompt window appears before your Zoom meeting.

Testing Video Before Your Zoom Meeting

Instructions on how to test your video before starting your Zoom meeting.

Troubleshooting a Virtual Background in Zoom

Troubleshooting virtual background feature issues in Zoom

USB Microphone Not Available in Zoom Meeting

Instructions on how to resolve a USB microphone not appearing as an option in a Zoom meeting.

USB Webcam Not Available in Zoom

Can't see USB webcam under Camera options in Zoom

Updating the Zoom Desktop Client

Instructions for updating the Zoom Desktop Client.

Using Phone Line for Zoom Meeting Audio

Instructions for using a phone call in a Zoom meeting instead of a microphone.

Using Virtual Background in Zoom During a Meeting

Instructions for enabling Virtual Background in the Zoom desktop client during a meeting.

Using Zoom on ChromeOS

Instructions for downloading and using Zoom on ChromeOS devices

WKU ITS Recommended Zoom Security Settings

Information about the recommended Zoom security settings for meetings.


ITS Services & Resources / Classrooms & Labs / Remote Labs

Accessing Lab Computers Remotely

Information about accessing WKU computer lab machines remotely.

Reporting Issues with Remote Labs

Information about instructors getting assistance with remote labs for students.


ITS Services & Resources / Security

Sending Secure or Large Files

Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.


Mobile Devices

Activating Cellular Hotspots

Information about cellular tethering / hotspots.


Software & Programs

Installing Stata 16

Instructions for installing Stata 16.


Software & Programs / Mathematica

Accessing Mathematica Online

Instructions for accessing Mathematica Online.


Software & Programs / Office 365 / OneDrive

Sharing Office Files through OneDrive

Instructions for uploading and sharing Office files in OneDrive. For all supported operating systems and Office versions.


Software & Programs / Respondus

Blank Screen When Opening Respondus Lockdown Browser

Information about Respondus LockDown Browser displaying only a white screen.


Software & Programs / SAS

Installing SAS University Edition on Windows

Instructions for installing SAS University Edition on Windows computers.

Installing SAS University Edition on macOS

Instructions for installing SAS University Edition on macOS.


WKU Systems / Blackboard / Assignments

Submitting an Assignment

Instructions for submitting an assignment on Blackboard.


WKU Systems / Blackboard / Discussion Board

Creating a Post

Instructions on how to post to a Discussion Board in Blackboard.

Deleting a Discussion Board Post

Instructions on deleting a discussion board post on Blackboard as a student.


WKU Systems / Blackboard / Email

Sending an Email

Instructions for sending an email through Blackboard.


WKU Systems / Blackboard / LockDown Browser

Assessment is Asking for a Password

Instruction on what to do when a Blackboard test repeatedly asks for a password.

Installing Respondus Lockdown Browser

Instructions for downloading and installing the Respondus Lockdown Browser.


WKU Systems / Mediasite

Accessing Mediasite

Instructions on accessing MediaSite from Blackboard.

Reporting a Problem with Mediasite

Information about obtaining assistance with Mediasite.

Sharing a Presentation

Instructions for on how to share Mediasite recordings.

Uploading a Pre-Recorded Video

Instructions on how to upload a video recorded outside of the Desktop Recorder to Mediasite.


WKU Systems / MyStuff

Accessing Personal/Shared Drive Off Campus

Instructions for accessing Personal and Shared network drives via MyStuff.

 

Campus Phone & Voicemail

Forwarding All Calls (Cisco)

Instructions on how to forward phone calls from a Cisco phone.


Campus Phone & Voicemail / Cisco Jabber

Changing Audio Settings for Cisco Jabber

Instructions for changing your audio device preferences in Cisco Jabber.

Disabling Call Forwarding on Cisco Jabber

Information about troubleshooting call forwarding on Cisco Jabber.

Enabling Phone Service on Cisco Jabber

Instructions for enabling Cisco Jabber calling from an Android device.

Installing Cisco Jabber

Instructions for installing Cisco Jabber.

Logging Into Cisco Jabber

Instructions for logging into Cisco Jabber.

Reporting Problems with Cisco Jabber

Instructions for reporting problems with Cisco Jabber.

Requesting a Configuration Refresh

Instructions for requesting a configuration refresh in Cisco Jabber.


Discounts & Purchasing / Software Center

Accessing MathWorks MATLAB Software

Instructions for downloading and installing MATLAB or using MATLAB Online.

Software for Working Remotely

Information about software for students, faculty, and staff to be able to work remotely during COVID-19 outbreaks.


ITS Services & Resources / Audiovisual & Conferencing Services / Zoom

Adding Alternative Hosts to a Zoom Meeting

Instructions for adding an Alternative Host to Zoom meetings.

Adding Co-Hosts to a Zoom Meeting

Instructions for adding a Co-Host to a Zoom meeting.

Addressing Unwanted Participants During a Zoom Meeting

Information about addressing unwanted participants / behavior in a Zoom meeting.

Allow Permissions for Zoom Desktop Client for Mac

Information about permissions for Zoom Desktop Client for Macs on 10.14 Mojave and 10.15 Catalina

Allowing Participants to Record a Zoom Meeting

Instructions for allowing participants to record a Zoom meeting.

Cannot See Built-In Webcam in a Zoom Meeting on MacOS

Information for troubleshooting no video in Zoom when using the computer's built-in webcam

Cannot See Built-In Webcam in a Zoom Meeting on Windows

Information about not seeing built-in webcam in the Camera options in a Zoom Meeting on Windows

Changing How Many People Can Share Content at a Time in a Zoom Meeting

Instructions for changing how many people can share content at a time in a Zoom meeting.

Changing Who Can Share Content in a Zoom Meeting

Instructions for changing who can share content in a Zoom meeting.

Creating a Poll During a Zoom Meeting

Instructions for creating a poll during a Zoom meeting.

Creating a Poll For a Scheduled Zoom Meeting

Instructions for creating a poll for a scheduled Zoom meeting.

Creating a Recurring Audio Conference in Zoom

Instructions on creating a recurring audio conference in Zoom.

Disabling All Zoom Participants From Renaming Themselves in Future Meetings

Instructions for disabling the ability for participants to rename themselves in future Zoom meetings.

Disabling Chat During a Zoom Meeting

Instructions for disabling chat during a Zoom meeting.

Disabling Chat For All Zoom Meetings

Instructions for disabling chat for all Zoom meetings for which you are the host.

Disabling Individual Participant Video in a Zoom Meeting

Instructions for disabling individual participant's videos in a Zoom meeting.

Disabling a Participant's Content Share During a Zoom Meeting

Instructions for disabling a participant's content share during a Zoom meeting.

Edit Permissions for Zoom Desktop Client for MacOS

Instructions on how to edit permissions for Zoom if the client clicked "Don't Allow" when prompted to give microphone or camera access by the Zoom Desktop Client.

Editing Permissions for Zoom Desktop Client for Windows

Instructions to edit permissions for Zoom Desktop Client for Windows if Zoom cannot see the built-in webcam and there are no other programs using the webcam concurrently with Zoom.

Editing Zoom Cloud Recording Playback Range

Instructions to change the playback range of a Zoom cloud recording.

Enable Zoom Waiting Room For Existing Meetings

Instructions for enabling a Waiting Room for existing Zoom meetings.

Enabling Sharing For All Participants in a Zoom Meeting

Instructions for re-enabling participant sharing in a zoom meeting.

Enabling Waiting Room During a Zoom Meeting

Instructions for enabling a Waiting Room in Zoom during a meeting.

Enabling Zoom Waiting Room For All Meetings

Instructions for enabling a Zoom Waiting Room for all meetings.

Enabling the Virtual Background Feature For Your Own Use

Instructions for enabling the Virtual Background feature for your own use (non-admin, not for enabling for groups or all users).

Enablng Zoom Waiting Room When Scheduling an Individual Meeting

Instructions for enabling a Zoom Waiting Room when scheduling an individual meeting.

Ending a Zoom Meeting

Instructions for ending a Zoom meeting.

Finding the Location of Saved Zoom Recordings

Instructions for finding saved Zoom recordings on your computer.

How to Mute Your Mic in Zoom

Instructions on how to mute your microphone in a Zoom meeting.

How to Schedule a Zoom Meeting to be Recorded

Instructions for scheduling a Zoom meeting to be recorded.

How to Select Your Webcam in a Zoom Meeting

Instructions for Selecting your webcam in a Zoom meeting.

How to Start a Zoom Instant Meeting Using Personal Meeting ID

Instructions for starting a Zoom Instant Meeting using your Personal Meeting ID.

Installing and Using the Zoom Add-In for Outlook Web Application

Instructions for installing and using the Zoom add-in for Office 365.

Installing and Using the Zoom Outlook Plugin

Instructions for using the Zoom plugin for Outlook to schedule meetings.

Joining a Zoom Meeting

Instructions for joining a Zoom meeting with either a Meeting ID or a hyperlink from the Host.

Launching a Poll During a Zoom Meeting

Instructions for launching a poll during a zoom meeting.

Locking a Zoom Meeting

Instructions for locking a Zoom meeting to prevent others from joining.

Logging Into a WKU-Licensed Zoom Account

Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.

Muting Video in a Zoom Meeting

Instructions on how to mute/hide your camera output in a Zoom meeting.

Muting/Unmuting All Participants in a Zoom Meeting

Instructions on how to mute/unmute all participants in a Zoom meeting.

NetID Showing Up as Name in Zoom Meeting

Information for NetIDs showing up as names in Zoom meetings.

No Audio Input to Microphone in Zoom

Instructions on what to do if you cannot hear a built-in mic in a Zoom meeting when the mic is not muted.

Options When Scheduling a Zoom Meeting

Information on detailed explanations for the options available when scheduling a Zoom meeting.

Preventing Zoom Participants From Renaming Themselves In a Zoom Meeting

Instructions for preventing Zoom participants from renaming themselves in a Zoom meeting.

Removing Participants From a Zoom Meeting

Instructions for removing a participant from a Zoom meeting.

Renaming Your Participant Name in a Zoom Meeting

Instructions for renaming your participant name in a Zoom meeting.

Requiring WKU-User Authentication When Scheduling a Zoom Meeting

Instructions for preventing non-WKU users from accessing a Zoom meeting by requiring authentication.

Retrieving Zoom Poll Results

Instructions for retrieving Zoom poll results.

Retrieving a List of Zoom Meeting Participants

Instructions for retrieving a list of Zoom meeting participants.

Scheduling a Recurring Zoom Meeting with Outlook

Instructions for scheduling a recurring Zoom meeting with Outlook using the Zoom Desktop client.

Scheduling a Zoom Meeting

How to schedule a Zoom meeting using the Zoom Desktop Client.

Scheduling a Zoom Phone Conference in Outlook

Instructions on scheduling an audio-only/phone conference using Zoom Outlook Plug-in.

Scheduling a Zoom or Telephone Audio Conference

Instructions on how to schedule an audio-only telephone conference using the Zoom desktop client.

Selecting a Microphone in Zoom

Instructions for selecting your microphone in a Zoom meeting.

Sharing Content in Zoom

Instructions for sharing content in Zoom.

Test Audio During a Zoom Meeting

Instructions on how to test your audio settings, such as input or output, during an ongoing Zoom meeting.

Test Computer Audio Before Your Zoom Meeting

Instructions on how to test computer audio when the Test Computer Audio prompt window appears before your Zoom meeting.

Testing Video Before Your Zoom Meeting

Instructions on how to test your video before starting your Zoom meeting.

Troubleshooting a Virtual Background in Zoom

Troubleshooting virtual background feature issues in Zoom

USB Microphone Not Available in Zoom Meeting

Instructions on how to resolve a USB microphone not appearing as an option in a Zoom meeting.

Updating the Zoom Desktop Client

Instructions for updating the Zoom Desktop Client.

Using Phone Line for Zoom Meeting Audio

Instructions for using a phone call in a Zoom meeting instead of a microphone.

Using Virtual Background in Zoom During a Meeting

Instructions for enabling Virtual Background in the Zoom desktop client during a meeting.

Using Zoom on ChromeOS

Instructions for downloading and using Zoom on ChromeOS devices

WKU ITS Recommended Zoom Security Settings

Information about the recommended Zoom security settings for meetings.


ITS Services & Resources / Classrooms & Labs / Remote Labs

Accessing Lab Computers Remotely

Information about accessing WKU computer lab machines remotely.

Reporting Issues with Remote Labs

Information about instructors getting assistance with remote labs for students.


ITS Services & Resources / Security

Sending Secure or Large Files

Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.


Mobile Devices

Activating Cellular Hotspots

Information about cellular tethering / hotspots.


Software & Programs

Installing Stata 16

Instructions for installing Stata 16.


Software & Programs / Mathematica

Accessing Mathematica Online

Instructions for accessing Mathematica Online.


Software & Programs / Office 365 / OneDrive

Installing Microsoft OneDrive

Instructions for installing OneDrive and setting up OneDrive to sync files.

Logging into Microsoft OneDrive

Instructions for logging into Microsoft OneDrive with a WKU Exchange account.

OneDrive Information for Faculty and Staff

Information about Microsoft OneDrive.

Sharing Office Files through OneDrive

Instructions for uploading and sharing Office files in OneDrive. For all supported operating systems and Office versions.


Software & Programs / Respondus

Blank Screen When Opening Respondus Lockdown Browser

Information about Respondus LockDown Browser displaying only a white screen.


Software & Programs / SAS

Installing SAS University Edition on Windows

Instructions for installing SAS University Edition on Windows computers.

Installing SAS University Edition on macOS

Instructions for installing SAS University Edition on macOS.


WKU Systems / Active Directory / Shared & Personal Drives / Connecting to Drives

Mapping Network Drives (macOS)

Information on where the AD shortcuts are located on Macs setup since January 2019. Instructions for mapping to the Shared (S:) and Personal (P:) Active Directory drives on a Mac. Instructions for creating mapped drive shortcuts on a Mac computer.


WKU Systems / Blackboard / Assessments

Deploying Test

Instructions for instructors on creating a test in Blackboard.


WKU Systems / Blackboard / Faculty Tools

Making a Course Site Available/Unavailable for Students

Instructions for Blackboard instructors on how to enable their course sites.


WKU Systems / Blackboard / Grade Center

Deleting a Grade Center Column

Instructions on deleting a grade center column.


WKU Systems / Blackboard / Groups

Creating Groups (Instructor)

Instructions for creating groups within a Blackboard course site by the instructor.


WKU Systems / Blackboard / LockDown Browser

Installing Respondus Lockdown Browser

Instructions for downloading and installing the Respondus Lockdown Browser.

Student Receives Error When Using LockDown Browser to Take a Test

Instructions for instructors on how to resolve error with Lockdown browser exams.


WKU Systems / Blackboard / SafeAssign

Creating a SafeAssign Assignment

Instructions for Instructors on creating a new SafeAssign assignment.

Viewing SafeAssignment Submissions

Instructions for viewing SafeAssignments that are not in the gradebook.


WKU Systems / Cisco AnyConnect VPN / Installing Cisco AnyConnect VPN

Installing Cisco AnyConnect VPN (Windows)

Instructions for setting up the Cisco VPN in Windows.

Installing Cisco AnyConnect VPN (macOS)

Instructions for setting up the Cisco VPN in macOS.


WKU Systems / Mediasite

Reporting a Problem with Mediasite

Information about obtaining assistance with Mediasite.

 

Campus Phone & Voicemail

Forwarding All Calls (Cisco)

Instructions on how to forward phone calls from a Cisco phone.


Campus Phone & Voicemail / Cisco Jabber

Changing Audio Settings for Cisco Jabber

Instructions for changing your audio device preferences in Cisco Jabber.

Disabling Call Forwarding on Cisco Jabber

Information about troubleshooting call forwarding on Cisco Jabber.

Enabling Phone Service on Cisco Jabber

Instructions for enabling Cisco Jabber calling from an Android device.

Installing Cisco Jabber

Instructions for installing Cisco Jabber.

Logging Into Cisco Jabber

Instructions for logging into Cisco Jabber.

Reporting Problems with Cisco Jabber

Instructions for reporting problems with Cisco Jabber.

Requesting a Configuration Refresh

Instructions for requesting a configuration refresh in Cisco Jabber.

Temporarily Disabling Phone Service for Cisco Jabber

Instructions for temporarily disabling phone service for Cisco Jabber on Desktop.

Troubleshooting Not Receiving Call Notifications on Cisco Jabber

Information about troubleshooting call notifications on Cisco Jabber.


Discounts & Purchasing / Software Center

Accessing MathWorks MATLAB Software

Instructions for downloading and installing MATLAB or using MATLAB Online.

Software for Working Remotely

Information about software for students, faculty, and staff to be able to work remotely during COVID-19 outbreaks.


ITS Services & Resources / Audiovisual & Conferencing Services / Zoom

Adding Alternative Hosts to a Zoom Meeting

Instructions for adding an Alternative Host to Zoom meetings.

Adding Co-Hosts to a Zoom Meeting

Instructions for adding a Co-Host to a Zoom meeting.

Addressing Unwanted Participants During a Zoom Meeting

Information about addressing unwanted participants / behavior in a Zoom meeting.

Allow Permissions for Zoom Desktop Client for Mac

Information about permissions for Zoom Desktop Client for Macs on 10.14 Mojave and 10.15 Catalina

Allowing Participants to Record a Zoom Meeting

Instructions for allowing participants to record a Zoom meeting.

Cannot See Built-In Webcam in a Zoom Meeting on MacOS

Information for troubleshooting no video in Zoom when using the computer's built-in webcam

Cannot See Built-In Webcam in a Zoom Meeting on Windows

Information about not seeing built-in webcam in the Camera options in a Zoom Meeting on Windows

Changing Between Speaker and Gallery View in Zoom

Instructions for changing views in Zoom.

Changing How Many People Can Share Content at a Time in a Zoom Meeting

Instructions for changing how many people can share content at a time in a Zoom meeting.

Changing Who Can Share Content in a Zoom Meeting

Instructions for changing who can share content in a Zoom meeting.

Creating a Poll During a Zoom Meeting

Instructions for creating a poll during a Zoom meeting.

Creating a Poll For a Scheduled Zoom Meeting

Instructions for creating a poll for a scheduled Zoom meeting.

Creating a Recurring Audio Conference in Zoom

Instructions on creating a recurring audio conference in Zoom.

Disabling All Zoom Participants From Renaming Themselves in Future Meetings

Instructions for disabling the ability for participants to rename themselves in future Zoom meetings.

Disabling Chat During a Zoom Meeting

Instructions for disabling chat during a Zoom meeting.

Disabling Chat For All Zoom Meetings

Instructions for disabling chat for all Zoom meetings for which you are the host.

Disabling Individual Participant Video in a Zoom Meeting

Instructions for disabling individual participant's videos in a Zoom meeting.

Disabling a Participant's Content Share During a Zoom Meeting

Instructions for disabling a participant's content share during a Zoom meeting.

Downloading Zoom

Instructions for downloading Zoom on desktop or mobile.

Edit Permissions for Zoom Desktop Client for MacOS

Instructions on how to edit permissions for Zoom if the client clicked "Don't Allow" when prompted to give microphone or camera access by the Zoom Desktop Client.

Editing Permissions for Zoom Desktop Client for Windows

Instructions to edit permissions for Zoom Desktop Client for Windows if Zoom cannot see the built-in webcam and there are no other programs using the webcam concurrently with Zoom.

Editing Zoom Cloud Recording Playback Range

Instructions to change the playback range of a Zoom cloud recording.

Enable Zoom Waiting Room For Existing Meetings

Instructions for enabling a Waiting Room for existing Zoom meetings.

Enabling Sharing For All Participants in a Zoom Meeting

Instructions for re-enabling participant sharing in a zoom meeting.

Enabling Waiting Room During a Zoom Meeting

Instructions for enabling a Waiting Room in Zoom during a meeting.

Enabling Zoom Waiting Room For All Meetings

Instructions for enabling a Zoom Waiting Room for all meetings.

Enabling the Virtual Background Feature For Your Own Use

Instructions for enabling the Virtual Background feature for your own use (non-admin, not for enabling for groups or all users).

Enablng Zoom Waiting Room When Scheduling an Individual Meeting

Instructions for enabling a Zoom Waiting Room when scheduling an individual meeting.

Ending a Zoom Meeting

Instructions for ending a Zoom meeting.

Finding the Location of Saved Zoom Recordings

Instructions for finding saved Zoom recordings on your computer.

How to Mute Your Mic in Zoom

Instructions on how to mute your microphone in a Zoom meeting.

How to Schedule a Zoom Meeting to be Recorded

Instructions for scheduling a Zoom meeting to be recorded.

How to Select Your Webcam in a Zoom Meeting

Instructions for Selecting your webcam in a Zoom meeting.

Installing and Using the Zoom Add-In for Outlook Web Application

Instructions for installing and using the Zoom add-in for Office 365.

Installing and Using the Zoom Outlook Plugin

Instructions for using the Zoom plugin for Outlook to schedule meetings.

Joining a Zoom Meeting

Instructions for joining a Zoom meeting with either a Meeting ID or a hyperlink from the Host.

Launching a Poll During a Zoom Meeting

Instructions for launching a poll during a zoom meeting.

Locking a Zoom Meeting

Instructions for locking a Zoom meeting to prevent others from joining.

Logging Into a WKU-Licensed Zoom Account

Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.

Muting Video in a Zoom Meeting

Instructions on how to mute/hide your camera output in a Zoom meeting.

Muting/Unmuting All Participants in a Zoom Meeting

Instructions on how to mute/unmute all participants in a Zoom meeting.

NetID Showing Up as Name in Zoom Meeting

Information for NetIDs showing up as names in Zoom meetings.

No Audio Input to Microphone in Zoom

Instructions on what to do if you cannot hear a built-in mic in a Zoom meeting when the mic is not muted.

Options When Scheduling a Zoom Meeting

Information on detailed explanations for the options available when scheduling a Zoom meeting.

Preventing Zoom Participants From Renaming Themselves In a Zoom Meeting

Instructions for preventing Zoom participants from renaming themselves in a Zoom meeting.

Removing Participants From a Zoom Meeting

Instructions for removing a participant from a Zoom meeting.

Renaming Your Participant Name in a Zoom Meeting

Instructions for renaming your participant name in a Zoom meeting.

Requiring WKU-User Authentication When Scheduling a Zoom Meeting

Instructions for preventing non-WKU users from accessing a Zoom meeting by requiring authentication.

Retrieving Zoom Poll Results

Instructions for retrieving Zoom poll results.

Retrieving a List of Zoom Meeting Participants

Instructions for retrieving a list of Zoom meeting participants.

Scheduling a Recurring Zoom Meeting with Google Calendar

instruction for scheduling a recurring Zoom meeting with Google Calendar

Scheduling a Recurring Zoom Meeting with Outlook

Instructions for scheduling a recurring Zoom meeting with Outlook using the Zoom Desktop client.

Scheduling a Zoom Meeting

How to schedule a Zoom meeting using the Zoom Desktop Client.

Scheduling a Zoom Phone Conference in Outlook

Instructions on scheduling an audio-only/phone conference using Zoom Outlook Plug-in.

Scheduling a Zoom or Telephone Audio Conference

Instructions on how to schedule an audio-only telephone conference using the Zoom desktop client.

Selecting a Microphone in Zoom

Instructions for selecting your microphone in a Zoom meeting.

Sharing Content in Zoom

Instructions for sharing content in Zoom.

Sharing Whiteboard in Zoom

Instructions for sharing a whiteboard in a Zoom meeting.

Test Audio During a Zoom Meeting

Instructions on how to test your audio settings, such as input or output, during an ongoing Zoom meeting.

Test Computer Audio Before Your Zoom Meeting

Instructions on how to test computer audio when the Test Computer Audio prompt window appears before your Zoom meeting.

Testing Video Before Your Zoom Meeting

Instructions on how to test your video before starting your Zoom meeting.

Troubleshooting a Virtual Background in Zoom

Troubleshooting virtual background feature issues in Zoom

USB Microphone Not Available in Zoom Meeting

Instructions on how to resolve a USB microphone not appearing as an option in a Zoom meeting.

USB Webcam Not Available in Zoom

Can't see USB webcam under Camera options in Zoom

Updating the Zoom Desktop Client

Instructions for updating the Zoom Desktop Client.

Using Phone Line for Zoom Meeting Audio

Instructions for using a phone call in a Zoom meeting instead of a microphone.

Using Virtual Background in Zoom During a Meeting

Instructions for enabling Virtual Background in the Zoom desktop client during a meeting.

Using Zoom on ChromeOS

Instructions for downloading and using Zoom on ChromeOS devices

WKU ITS Recommended Zoom Security Settings

Information about the recommended Zoom security settings for meetings.


ITS Services & Resources / Classrooms & Labs / Remote Labs

Accessing Lab Computers Remotely

Information about accessing WKU computer lab machines remotely.

Reporting Issues with Remote Labs

Information about instructors getting assistance with remote labs for students.


ITS Services & Resources / Security

Sending Secure or Large Files

Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.


Mobile Devices

Activating Cellular Hotspots

Information about cellular tethering / hotspots.


Software & Programs

Installing Stata 16

Instructions for installing Stata 16.


Software & Programs / Mathematica

Accessing Mathematica Online

Instructions for accessing Mathematica Online.


Software & Programs / Office 365 / OneDrive

Installing Microsoft OneDrive

Instructions for installing OneDrive and setting up OneDrive to sync files.

Logging into Microsoft OneDrive

Instructions for logging into Microsoft OneDrive with a WKU Exchange account.

OneDrive Information for Faculty and Staff

Information about Microsoft OneDrive.

Sharing Office Files through OneDrive

Instructions for uploading and sharing Office files in OneDrive. For all supported operating systems and Office versions.


Software & Programs / SAS

Installing SAS University Edition on Windows

Instructions for installing SAS University Edition on Windows computers.

Installing SAS University Edition on macOS

Instructions for installing SAS University Edition on macOS.


WKU Systems / Active Directory / Shared & Personal Drives / Connecting to Drives

Mapping Network Drives (Windows 10)

Instructions for mapping network drives on a Windows 10 computer.

Mapping Network Drives (macOS)

Information on where the AD shortcuts are located on Macs setup since January 2019. Instructions for mapping to the Shared (S:) and Personal (P:) Active Directory drives on a Mac. Instructions for creating mapped drive shortcuts on a Mac computer.


WKU Systems / Cisco AnyConnect VPN / Installing Cisco AnyConnect VPN

Installing Cisco AnyConnect VPN (Windows)

Instructions for setting up the Cisco VPN in Windows.

Installing Cisco AnyConnect VPN (macOS)

Instructions for setting up the Cisco VPN in macOS.


WKU Systems / Duo

Enrolling with Duo

Instructions for WKU employees on how to enroll their account with Duo.

Replacing an Enrolled Device

Instructions for activating Duo on a new phone with the same number?

Using Text (SMS) to Log In with Duo

Instructions on how to get Duo to text you a passcode that you can use to login.

 

 

Tips for Success

Be Prepared

  • Have the latest versions of software installed on your computers and devices.
  • Save files to the University Share Drive, so they can be accessed using WKU MyStuff later.

Practice Good Ergonomics

Learn about good posture, managing time spent working, and good working positions from WKU Ergonomics.

Learn More

Keep a Routine

Develop a routine or schedule that works for you and stick with it.

Find a Dedicated Space

Use a desk or other location where you can focus on work and minimize distractions.

Communicate

  • Use video conferencing to stay in touch and collaborate.
  • Don't hesistate to reach out to others for help or just to talk.
  • Contact the ITS Service Desk if you need technical assistance.

 

 


Some of the links on this page may require additional software to view.

 Last Modified 8/11/20