This page allows you to grant temporary control of your system to a specific Information Technology Services employee for troubleshooting purposes. If this process is necessary, you will be provided a one-time Session Key and information by ITS at the time of service.
Note: You are in full control of your computer and can override mouse and keyboard control. You may end screen-sharing at any time.
Enter your WKU ID or NetID in the box to the left.
Enter your Session Key provided by an ITS consultant.
Click Start Remote Control.
When prompted, download and install the small virus-free plug-in.
When prompted, share control of your mouse and keyboard with your consultant.