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Audiovisual Technical Support Center


The Audiovisual Support Center is WKU’s call center for Interactive Video Classes, Classroom Technology, Desktop Video Conferencing, and all other A/V Technology throughout the WKU campus. The support center provides basic customer support by documenting your problems, trouble-shooting (IVS classes), and helpdesk case tracking.

 

Hours

Fall and Spring Semesters

  • The Audiovisual Support Center operates Monday – Friday (some Saturdays, depending on class schedule), 8:00 am – 8:00 pm (Fall and Spring Terms).

Winter and Summer Semesters

  • Winter and Summer Terms, operating hours are 8:00 am – 4:30 pm or when IVS classes are in session.

 

Support Provided

AVS supports the following:

  • IVS Classrooms/IVS Conference Rooms
  • Desktop Video Conferencing (Adobe, Skype, etc.)
  • Classroom Technology (projectors, document cameras, speakers, classroom computers, etc.)
  • Other A/V Technology

 

Contact

For questions or problems relating to A/ V across WKU, please call the Audiovisual Support Center at 270-745-3809. We will take your information and route your case to the appropriate technical personnel.

 




Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

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 Last Modified 9/12/18