Account FAQs

Information on how to rename your WKU email account.

Issue/Question

How do I change my email address to reflect a legal name change or my preferred name with WKU?

Environment

• TopperMail
• Exchange

Resolution

Students

1. Complete these steps to update your preferred or legal name.
    Note: Students with long email addresses because of their long name can send requests up to have their emails shortened without going through the Registrar's Office.
2. After this has been processed, submit an online request or contact the ITS Service Desk to have the email address changed.

Faculty/Staff/Retired

1. Complete these steps to update your preferred or legal name.
2. After this has been processed, submit an online request or contact the ITS Service Desk to have the email address changed.
    Note: Exchange Display Names are updated automatically through AD when a person’s information is updated in Banner. 

Alumni

1. Submit the name change or preferred name to Alumni Relations at 270-745-6921.
2. After this has been processed, contact the ITS Service Desk to have the email address changed.

Last Modified: 08-06-2019 10:52AM

Instructions for finding your TopperMail address.

Issue/Question

How do I lookup my TopperMail email address?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number, you may try to use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been set up, you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Your TopperMail address will be displayed in the TopperMail box.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 08-06-2019 10:53AM

Instructions for resetting your TopperMail password.

Issue/Question

How do I reset my TopperMail password?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Click Reset TopperMail Password.
7. Enter a new password.
8. Click Change Password.
9. Please contact the ITS Service Desk if this does not work for you.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 03-14-2019 16:51PM

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal Mac. Currently, Office 365 offers Office 2016.

Issue/Question

How do I get Microsoft Office for free?

Environment

• macOS 10.12+
  • Office 365

Cause

Office 365 Pro Plus gives access to the most recent versions of Word, Excel, PowerPoint, and other titles depending on platform. Under this program, current Faculty, Staff and Students may install the software on up to five devices/computers.

These are full desktop applications, not web or cloud apps. The software will remain active and usable for as long as you are current Faculty, Staff, or Student.  Based on Microsoft’s licensing requirements, it's not offered to past students who have graduated or leave WKU.

Resolution

Student Instructions

1. Log into TopperMail.
2. Click on the account icon in the top right of the screen.
   Note: This account icon may have your initials on it, or it may have your profile photo if you uploaded one.
3. Click My account. 
4. Click My installs. 
5. Click Install Office.
6. If you see it, proceed to step 17. If you don't see it proceed to the next step.
7. Go to the Eligibility Site.
8. Enter your WKU email address (@topper.wku.edu).
9. Click Get started.
10. Click I'm a student.
11. Click Sign in.
12. Click Ok, got it.
13. Go back to step 1 of these instructions and complete the full process noted above. 
14. Create your account.
15. Click Start.
16. Click Skip.
17. Run the installer.
18. Follow all the prompts.

Faculty/Staff Instructions

 Note: Office 365 is intended for personally owned computers. Faculty and Staff should not install it on WKU-Owned computers, as it can cause issues with Outlook. For more information, reference the related article, Not Implemented Error When Updating Account.

Please contact the ITS Service Desk.

Last Modified: 10-17-2019 12:05PM

Information about changing incorrect information on file with WKU.

Issue/Question

What should I do if my personal information (such as the spelling of my name, date of birth, Social Security Number, etc.) is incorrect according to WKU's records?

Cause

Your information within the Office of the Registrar or Human Resources is incorrect.

Resolution

Students

Students should contact the Registrar's Office at 270-745-3351 to request an update/change. 

Gatton Academy Students

Gatton Academy students should contact the Gatton Academy Office at 270-745-6565 to request an update/change. 

Faculty/Staff/Retired

Faculty, Staff, and Retirees should contact Human Resources at 270-745-5360 to request an update/change. 

Alumni

Alumni should contact the Alumni Association at 270-745-2586 to request an update/change.

Last Modified: 09-19-2019 14:48PM

Information about the differences in WKU accounts.

Issue/Question

What is the difference between account types at WKU?

Resolution

NetID

 Note: NetIDs are created once a user has a WKU ID.

The NetID is used for logging into Active Directory, Blackboard, TopNet, myWKU and may other various WKU Systems. It is accompanied by a NetID​ Password which is separate from all other accounts at WKU. 

WKUID

 Note: WKUIDs are created for students once their application has been reviewed by the Admissions office. WKUIDs are created for employees and affiliates once Human Resources has created an entry in Banner for the person.

The WKUID is normally used for logging into TopNet and has it's own six digit WKU ID PIN. It may also be used for logging into an admissions application for a student that has already been accepted to WKU.

TopperMail

 Note: TopperMail accounts are created once a student registers for a course.

The TopperMail Address is used for accessing student email. New TopperMail accounts are generally formatted as follows: first.last123@topper.wku.edu. The password for this account is not the same as the WKUID PIN or NetID Password and must be created separately.

Last Modified: 11-28-2018 08:32AM

Instructions for locating your NetID.

Issue/Question

What is my NetID?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Your NetID will display in the NetID box.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 04-28-2017 11:01AM

Instructions for locating your WKUID.

Issue/Question

What is my WKUID?

Resolution

1. Go to the WKU accounts page.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Your WKUID will display in the WKUID box.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 03-13-2018 08:59AM

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Issue/Question

I am a KCTCS student that is living on campus. How do I get a WKU account (NetID, WKUID, TopperMail)?

Resolution

Your WKU accounts will automatically generate once your joint enrollment application has been processed by WKU. You can check your WKU accounts on our Manage Accounts page. If you cannot login to the Manage Accounts page please contact Joint Admissions.

Last Modified: 01-17-2018 08:53AM

Instructions for resetting your NetID password.

Issue/Question

How do I reset my NetID password?

Resolution

1. Go here​.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
   Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Click Reset NetID Password.
7. Enter a new password.
8. Click Change Password.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 04-19-2018 11:35AM

Instructions for resetting your WKUID PIN.

Issue/Question

How do I reset my WKUID PIN?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Click Reset PIN.
7. Enter a new PIN.
8. Click Set WKUID PIN.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 04-28-2017 11:02AM