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Western Kentucky University

IT Division - Telephone

Telephone Services

 

WKU-IT provides all telephone services for the University including on-campus, local, long distance, and international calling services as well as voice mail service. In addition to those basic services many additional features are available. Contact us with your needs and we will see what we can do for you.

Please contact the IT Help Desk for support or more information about any campus telephone services, via Service Catalog https://td.wku.edu/TDClient, online chat http://www.wku.edu/it/chat/, or by telephone (270-745-7000).

 

Toll Free Service

In-Bound Toll-Free service allows toll charges for long distance calls to be charged to the called number instead of the caller. A local number is identified as the terminating number, and a toll-free service is assigned to it. The function of the terminating number is not affected, but calls to the toll-free service will ring on that extension.

 

International Calling

For dialing international telephone numbers:

Dial 9 + 011 + Country Code + City Code + Number

Please note: WKU telephones are not initially setup with international calling capability.

 

Billing Portal

Individual Use: The billing portal allows individual to view their charges and calls placed from their assigned number through the customer portal.

Department Use: The billing portal allows budgetary authority and/or designated personal to all telephone and cabling charges for their index.

Announcements

WKU IT is on Twitter

Follow @wkuIT on Twitter for announcements, facts, and helpful hints on all things IT at WKU.

Self-Help Knowledge Base

You may now be able to solve your technical issue or question using our Knowledge Base. Click the heading to learn more.

Systems Status

Planned OutageNetwork Infrastructure
Under InvestigationOther

Upcoming Training

Date Time Title
9/81:30pmAdobe Connect Pro Training Workshop
9/91:00pmAdobe Photoshop CS5 - Special Effects
9/1010:00amOU Campus CMS Training


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 Last Modified 8/12/15