Western Kentucky University

IT Division - Telephone

Telephone Services


WKU-IT provides all telephone services for the University including on-campus, local, long distance, and international calling services as well as voice mail service. In addition to those basic services many additional features are available. Contact us with your needs and we will see what we can do for you.

Please contact the IT Help Desk for support or more information about any campus telephone services, via Service Catalog https://td.wku.edu/TDClient, online chat http://www.wku.edu/it/chat/, or by telephone (270-745-7000).


Toll Free Service

In-Bound Toll-Free service allows toll charges for long distance calls to be charged to the called number instead of the caller. A local number is identified as the terminating number, and a toll-free service is assigned to it. The function of the terminating number is not affected, but calls to the toll-free service will ring on that extension.


International Calling

For dialing international telephone numbers:

Dial 9 + 011 + Country Code + City Code + Number

Please note: WKU telephones are not initially setup with international calling capability.


Billing Portal

Individual Use: The billing portal allows individual to view their charges and calls placed from their assigned number through the customer portal.

Department Use: The billing portal allows budgetary authority and/or designated personal to all telephone and cabling charges for their index.


Game Console Registrations Online!

Save yourself the phone call! Register your game console through our Service Catalog.

Annual Lab Print Allocation

The 2014-2015 academic year's free lab print allocation is available to use beginning August 11.

Systems Status

Impaired or Limited AccessCATV
View Systems Status

Upcoming Training

Date Time Title
9/231:30pmOU Campus CMS Training ver 10
9/243:00pmBlackboard Rubrics
9/252:00pmHow to Manage Your Tegrity Recordings

Contact Helpdesk


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 Last Modified 4/3/14