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Western Kentucky University

IT Division - IT Helpdesk

IT Helpdesk

The IT Helpdesk serves as the initial point of contact for technology support and provides the first level of response for technology-related problems and questions. Assistance may be requested by Submitting a Request Online, via live chat, or by calling 270-745-7000.

In many cases when you call the IT Helpdesk, a consultant will resolve your issue while you are on the phone, but it may be necessary to escalate to the appropriate area within IT for resolution. In either case, the consultant will work with you to gather the information needed to answer your question or help diagnose the issue you are calling about.

The IT Helpdesk is staffed during normal university business hours, as well as extended evening and weekend hours, and stands ready to provide support for a wide range of campus technology services.

Get Help at 270-745-7000.

Announcements

Game Console Registrations Online!

Save yourself the phone call! Register your game console through our Service Catalog.

Annual Lab Print Allocation

The 2014-2015 academic year's free lab print allocation is available to use beginning August 11.

Systems Status

All Systems are OKAll Systems are OK
View Systems Status

Upcoming Training

Date Time Title
10/239:00amOU Campus CMS Training ver 10
10/272:00pmOU Campus CMS Training ver 10
10/2810:00amMicrosoft Excel 2010 - Basics


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 Last Modified 9/24/14