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Western Kentucky University

IT Division - Departments


Academic Technology

Academic Technology provides student computer labs, faculty support for instructional technology, support for the Blackboard system, assistance to departments running specialized computer labs, Technology Resource Center, and technology training for WKU faculty, staff, and students.

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Communication Technologies

The Communication Technologies Department provides and maintains a comprehensive voice and video communications system utilized to service the needs of Western Kentucky University faculty, staff, students, and correspondents.

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Enterprise Applications and Programming

Enterprise Applications and Programming provides programming services for many of the administrative systems on campus such as: Banner, BSR, TopNet, InfoView, and OU Campus.  Our staff of application programmers and web developers are committed to serving your technology needs and providing enterprise programming services.

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Enterprise Systems

Enterprise Systems installs, maintains, secures, and supports the servers and storage for most of the major systems on campus. These include faculty/staff email, the WKU web server, the myWKU portal, Banner, Blackboard, and many more. A professional staff of systems administrators, database administrators, security specialists, and operations personnel works to maximize uptime, protect data, and administer accounts for each of these systems. Hosted systems for campus departments are available; please contact us for details.

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Technical Support Services

Technical Support Services is dedicated to serving the Western Kentucky University community by providing technology support to all faculty, staff, students, alumni, and affiliates. The department makes every effort to provide high quality services necessary to meet the strategic goals of the University.

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Office of Chief Information Technology Officer

The Information Technology Division will continue to place specific emphasis on the use of information technology in student learning, faculty teaching, and staff productivity.

Visit The Office of the Chief Information Technology Officer.


Issue with Outlook 2011 and OS X 10.11 (El Capitan)

Attention Mac users: If you use Office 2011, do NOT upgrade to El Capitan. Click heading to learn more.

Satellite Support Unit

Schedule for Satellite Support Unit at the Downing Student Union. Click the heading to learn more.

Systems Status

All Systems are OKAll Systems are OK

Upcoming Training

Date Time Title
10/810:00amOU Campus CMS Training
10/131:30pmAdobe Connect Pro Training Refresher
10/1410:00amAdvanced OU Campus - Galleries and Foms

Contact Helpdesk

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 Last Modified 9/30/15