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Western Kentucky University

IT Division - Computer Repair

Computer Repair

Employees may have their computers repaired by the IT Division.  Please see the sections below for information.

Desktop Support

Desktop Support provides hardware and software technical assistance with university owned, computers that meet minimum standards for support. Desktop Support also provides warranty support for Dell and Apple brand computers that are covered by a valid parts and/or labor warranty, and hardware support for printing and imaging devices meeting minimum standards for support. Desktop Support only services university owned hardware that is supported in the IT Support Standards. University owned hardware is generally indicated by the device having a WKU inventory asset tag attached.


Issue with Outlook 2011 and OS X 10.11 (El Capitan)

Attention Mac users: If you use Office 2011, do NOT upgrade to El Capitan. Click heading to learn more.

Satellite Support Unit

Schedule for Satellite Support Unit at the Downing Student Union. Click the heading to learn more.

Systems Status

All Systems are OKAll Systems are OK

Upcoming Training

Date Time Title
10/61:30pmAdvanced OU Campus - Galleries and Foms
10/810:00amOU Campus CMS Training
10/131:30pmAdobe Connect Pro Training Refresher

Contact Helpdesk

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 Last Modified 9/30/15