As President Ransdell noted in his updated guide to Western Kentucky University’s
Strategic Plan, Challenging the Spirit, “in the broad context of academic quality,
it is imperative that the fast-changing dimension of Information Technology continue
to be a priority for the University. This is a priority not only in Academic Affairs
but across all divisions of the University. Immediate and convenient access to and
the management of data is critical to an efficient, thriving university community.
It is critical to achievement of a bold vision for a university.” WKU’s IT systems
underpin nearly every component of the strategic plan.
The goal of WKU’s IT Division is to provide our students, faculty, and staff with superior customer service; reliable and timely technical support; state-of-the-art technology tools; comprehensive training; and convenient access to computing and telecommunications resources. The Information Technology Division will continue to place specific emphasis on the use of information technology in student learning, faculty teaching, and staff productivity. We will maintain the national presence for WKU IT that has been established. Finally, we intend to help shape the larger technology discussion occurring in higher education in this country, rather than be shaped by it.
Departments reporting to the Vice President for Information Technology include: Administrative Systems and Applications, Academic Technology, Technical Support Services, Communications Technologies, and Educational Telecommunications (WKYU-FM radio and WKYU-PBS TV). These departments include important functional areas such as Desktop Support, Resnet, Help Desk, Distance Learning, Learning Management Systems with Blackboard, Training, Telephony, Network Services, Interactive Video Services, Cabling, Student Technology Centers, the Technology Resource Center, core administrative and academic programming support, enterprise web development, and commodity services support and operations such as email and directory services.
View the main contact information including mailing address and phone number for the IT Division. Also find out where to get technical help.
For Fall 2013, the IT Division implemented a new online service request system allowing you to report problems and seek assistance online.
The 2013-2014 academic year's free lab print allocation is available to use beginning August 12.
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