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Maintenance Requests

General Maintenance

Please submit a maintenance request to report a maintenance issue in your residence hall. 

You will be required to set up an account on the InSite reporting system before submitting a request for the first time (instructions below). 

Once you submit a request, you will receive a confirmation email and status updates. 


Submit a Maintenance Request


  1. Visit the InSite Maintenance Sign Up Page

  2. Specify "I am NOT a Member of Maintenance Connection" and click OK.

  3. When prompted for a connection key, enter: 67676044

  4. Fill out the member profile information page and click OK

    • Use your WKU email to sign-up

    • Member ID Format: First Initial + Last Name

    • Password must be at least 6 characters

  5. Once you finish the sign up process, you will receive an email stating that you need approval.

  6. You will receive another email when your account has been processed.


*It is very important that you remember your username and password. Three attempts utilizing the wrong password will permanently lock you out of the system.


Sign Up for an Account Now



Network Support

Contact the ITS Service Desk at (270) 745-7000 or submit a request online:


ITS Service Desk 



Cable Support

Contact WKU CATV at (270) 745-6819 or email catv@wku.edu


WKU Public Broadcasting 



Vending Refunds

Submit a Refund Request Form through WKU Vending Services.


Vending Services 



Laundry Repair

1. Scan the code on the machine with your phone, or

2. Visit CSC Service Works online and report the machine ID, or

3. Call 1-877-264-6622 

CSC Service Works




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 Last Modified 10/5/18