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Submit a Maintenance Request

Maintenance can be reported by anyone at any time.

To submit maintenance issues, please follow the steps below to create an account in InSite.


To Create a User ID for the First Time

  1. Go to the InSite System Website

  2. Specify "I am NOT a Member of Maintenance Connection" and click OK.

  3. When prompted for a connection key, enter: 67676044

  4. Fill out the member profile information page and click OK

    • Use your WKU email to sign-up

    • Member ID Format: First Initial + Last Name

    • Password must be at least 6 characters

  5. Once you finish the sign up process, you will receive an email stating that you need approval.

  6. You will receive another email when your account has been processed.

*It is very important that you remember your username and password. Three attempts utilizing the wrong password will permanently lock you out of the system.


Submit a Maintenance Request


For repairs concerning the internet connection, contact the helpdesk at (270)745-7000

For repairs to the cable, call (270) 745-6819

To request a laundry refund, visit the Laundry Request site

To learn how to prevent and handle ladybugs in the residence halls, visit the ladybugs in the residence halls page.

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 Last Modified 9/14/18